Delivery Information

Dispatch

Orders are dispatched within 48 hours once payment and all required personalisation details, including any required photograph, have been received.

UK delivery

Delivery costs £3.99 per order. Orders are sent by Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 in two to three working days after dispatch. This is an aim, not a guaranteed delivery date. Different delivery aims apply to some postcodes.

Dispatch and delivery are different

The 48-hour dispatch period is the time before your parcel is handed to Royal Mail. Royal Mail transit time follows dispatch. Please allow for both when planning a gift.

Tracking

Use the tracking details in your dispatch notification to follow your parcel. If you cannot find them or your parcel appears delayed, contact us with your order number.

Delivery address

Please check your delivery address and postcode carefully before paying. If you notice an error, contact us as soon as possible. We will check whether it can be corrected before dispatch.

Questions or a delivery problem?

Email Craig@brookerengravings.co.uk with your order number so we can help.