Frequently Asked Questions

How do I personalise my gift?

Choose your product and any available shape, design or stand. Enter the wording you want engraved and add a photo or design where the product supports uploads. Check the details before adding it to your basket.

Which products can have a photograph engraved?

Photographic engraving is available on selected slate products. Wood and metal products use text, initials and suitable simple line designs.

What photo files can I upload?

Use a JPG or PNG up to 5 MB. Choose a clear, sharp original with good lighting. Read our photo-upload guide for more help.

Will my photo be engraved in colour?

No. Photo engraving is monochrome. The result depends on the contrast, detail and lighting in your original photograph and on the natural slate surface.

How do I order different designs?

Our current products are sold individually. Quantity repeats the same personalisation. For different photos, names or designs, personalise each item and add it to your basket separately.

Are display stands included?

Our 20 × 10 cm photo slate plaques include a pair of black feet stands in the £10 price. For the 10 cm photo coasters, you can choose no stand (£5), with a black or clear plastic stand (£7), or with a deluxe metal stand (£8.50).

When will my order be sent?

Orders are dispatched within 48 hours once payment and all required personalisation details have been received.

How much is delivery?

UK delivery is £3.99 per order, sent by Royal Mail Tracked 48. Royal Mail aims to deliver this service in two to three working days after dispatch; it is not a guaranteed 48-hour delivery service and some postcodes take longer.

Can I change my wording or cancel?

Contact us as soon as possible with your order number and the change you need. We will check whether work has started. Changes or cancellation may no longer be possible once personalisation is underway. Your rights for faulty, damaged or incorrectly supplied goods are unaffected.

What if something is wrong with my order?

Contact Craig@brookerengravings.co.uk with your order number and details of the problem. A photo can help us understand an issue, but is not a condition of your statutory rights.

Will you remove the background from my photograph?

We usually remove backgrounds to focus on the person or pet. If the setting is part of the memory, select the option to keep the original background where available, or add a note. Tell us who to include if more than one person is pictured.

Does adding text affect the size of the photo?

Yes. The design has a fixed engraving area, so more wording leaves less space for the photo. Keep the wording short, or leave optional text blank for a photo-only design.

Can I order a text-only design?

The Design Your Own fridge magnet accepts an image, text, or both. Design Your Own coasters and fridge magnets accept a photo, text, or both. Photo plaques require an uploaded photograph; leave optional wording blank for a photo-only design. Milestone birthday coasters and bottle openers use the design shown with your chosen name.

Can I return a display stand?

Standalone stands are not personalised. You can tell us you wish to cancel within 14 days after delivery, then return them within a further 14 days. See our Returns & Cancellations page for details.

How do the free-gift offers work?

Spend £25 on qualifying products and add one single personalised pen to receive it free. At £50, you can choose a personalised bottle opener instead: the reward includes one-sided engraving only. Double-sided bottle openers are not included in the free-gift offer.

Personalise your chosen reward on its product page and add it to the basket. The pen must be the 1-pen pack, not a bulk pack. One reward discount applies per order. The offers cannot be combined with each other or other discounts. If you add both reward items, only one offer applies and the other is charged. Postage and the rewarded item do not count towards the required spend. Customers spending £50 or more may choose the pen instead. Check the reward discount before payment.